07.31.08
Ever hear of a word called ‘Service’?
I emailed Oyin Handmade on July 23rd to ask about the Shea Butter that I was supposed to receive with my sampler pack. I got an automated response from them immediately letting me know that it should take about 2- 3 days before they can response. Ok, no big deal I thought. I understand businesses, even small ones are busy. It’s been over a week and I still haven’t received a response. I will NOT be making another purchase of anything from them every again. I don’t care how good your products work or smell or anything else, customer service precedes all of that and theirs is awful.
T said,
November 4, 2008 at 2:09 pm
I would not end the relationship with Oyin over this. Give them the opportunity to learn and grow from this by writing a letter. I know that you’re upset, but these things happen with alot of companies. I just got my first order from Oyin and I love the products. Maybe someone was having a bad day and messed up. We’re all human. Tell them how upset you are about their response. Take care!